What should a security guard do when faced with growing tension in a crowd?

When a security guard is faced with growing tension in a crowd, seeking assistance if the situation becomes threatening is the most prudent course of action. This approach acknowledges the potential danger that can arise from a crowd with escalating tensions, given that such situations can quickly become unpredictable and beyond the control of a single individual.

By seeking assistance, the security guard ensures that there are more resources to manage the situation, which could include calling for backup from other security personnel or law enforcement. This collaborative effort increases safety not only for the guard but also for the crowd. Working in teams helps establish a presence and order, which can often defuse conflicts more effectively than one person attempting to manage it alone.

Moreover, the dynamics of a crowd can shift abruptly, and having multiple trained personnel on hand can provide a scale of response that is more appropriate for handling heightened emotions and potential violence. It reflects the responsibility of the guard to ensure the safety of everyone involved, rather than attempting to control a volatile situation alone, which may exacerbate tension.